Our services

SAM offers five specific services highlighting our mission, our values and our commitments, to meet the needs of our clientele. These services are interconnected into three big axes: prevention axis, intervention axis and postvention axis.

Line intervention
Training
Postvention

The prevention axis

Measures that encompass actions to prevent suicide. They include:

  • training the intervention team working with suicidal people
  • providing tools to the family and/or social network of suicidal people
  • aiming to educate and raise awareness of the importance of referring to individual and/or collective suicide prevention strategies.

The intervention axis

Measures put in place to support vulnerable clients so that the crisis does not lead to suicidal behaviours. They consist of providing 24/7 access to the telephone helpline and digital intervention. The responders will offer support while assessing the dangerousness of a suicidal act, and/or offer a listening ear to people bereaved by suicide.

Learn more

Postvention axis

Measures put in place following a suicide to support the recovery and healing of the community of individuals affected by a suicide. Postvention procedures work to lower the distress and identify vulnerable people who are at risk of committing suicide through imitation.

First Line intervention

The line intervention includes measures to support vulnerable clients, such as 24/7 access to the telephone helpline and digital intervention line. The responders will offer support while assessing the dangerousness of a suicidal act, and/or offer a listening ear to people bereaved by suicide.

Telephone Helpline

The telephone helpline is the gateway to all requests for assistance. The responders receive calls either from individuals in distress, individuals worried about a loved one, or individuals who have lost a loved one to suicide. This service is free, confidential and available at all times (24/7) on the island of Montreal.

Digital intervention

The digital intervention is a complementary service to the telephone helpline. It is a way of reaching those who are hesitant about speaking with a responder. The mission of this service is to prevent suicide through digital technologies. With the help of information and support resources, it aims to help individuals in distress, individuals worried about a loved one, or individuals who have lost a loved one to suicide. This service is also available to workers who support these vulnerable clients. This service is free, confidential and available at all times (24/7) on the island of Montreal and across the province.

Other services

Services for loved ones of a suicidal person

Family, friends and colleagues are all important in helping suicidal people. However, the prospect of suicide is so disturbing and the suicidal person’s discomfort is so complex that loved ones feel overwhelmed and yet want to provide support. We are here to help you help your loved ones.

Call us at 1-866-APPELLE (277-3553)

Services for people bereaved by suicide

Losing a loved one to suicide is one of life’s most painful experiences. Individuals who have lost someone they care about deeply are left with their grief and struggle to understand why this happened. Through SAM, suicide survivors can find individual counselling as well as grief support groups.

Group support is available (videoconference during COVID-19)

1-866-APPELLEChat with a counsellor

Training

Our trainers are professionals who have been working in the field of suicide prevention for many years. They have solid experience in teaching a varied clientele, including managers, workers, school administration teams and volunteers. The teaching approach respects the adult education principles of alternating between theory and practice and provides activities such as situational scenarios, discussions, and role-playing. The training content is constantly reviewed and improved to reflect current evidence gathered from scientific research. Our training sessions are offered throughout Montreal, both in the public health and social services network and in private, school or community settings.

*to help consolidate the strategies
The use of situational scenarios, role-playing, discussions and practice helps the learner to consolidate the strategies presented.

You wish to obtain a personalized training?

More informations on trainings

Postvention

Following a suicide or a suicide attempt in a professional environment, a school environment or any other life environment that is shaken by a suicide, we are there to support the people affected in order to reduce the impact of this act by concrete and essential actions. We therefore offer various services to support managers and members of the organization.

Make a postvention request